Returns & Refunds Policy

Order Cancellation

You have the right to cancel your order within 30 days of purchase without providing a reason.

The cancellation period expires 30 days from the date you received the goods or when a third party (other than the carrier) designated by you takes possession of the delivered product.

To exercise your right to cancel:

1. Notify us via a clear written statement via email to:
   📧 info@cleopatrainteractive.com

2. Return the product in accordance with the guidelines below.

We will process your refund no later than 30 days from the day we receive the returned goods. The refund will be issued using the same payment method as the original order, and you will not be charged any additional fees for reimbursement.

Conditions for Returns

For an item to be eligible for a return, it must meet the following conditions:

✅ The product was purchased within the last 30 days .
✅ The product must be in its original packaging and in unused condition .

Non-Returnable Items
The following items cannot be returned:
❌ Personalized or customized items made to your specifications.
❌ Items that deteriorate quickly or have an expired validity period.
❌ Products unsealed after delivery for health or hygiene reasons.
❌ Items that have been mixed with other products after delivery and cannot be separated.

We reserve the right to refuse returns if the items do not meet these conditions, at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods. Please send the items to:

📍 Cleopatra Interactive Returns
69-12 164th St
Fresh Meadows, NY 11365
United States

🚚 Important Notes :
• We cannot be held responsible for lost or damaged items during return shipping.
• We recommend using a trackable and insured shipping service to ensure successful return delivery.
• Refunds cannot be processed without receiving the returned goods or proof of delivery.

Gift Returns

🎁 If the product was marked as a gift when purchased and shipped directly to you :
• You will receive a gift credit for the return value.
• A gift certificate will be sent to you once the returned product is received.

🎁 If the product was not marked as a gift, or if the gift giver shipped it to themselves before giving it to you :
• The refund will be issued to the original purchaser (gift giver).

Contact Us

For questions about our Returns & Refunds Policy:
📧 Email : info@cleopatrainteractive.com

✅ Why This Policy Meets Legal Requirements :
✔️ Clear return conditions that comply with consumer protection laws.
✔️ No misleading claims – explicitly defines return and refund eligibility.
✔️ Aligns with international e-commerce standards.

Final Note

Thank you for choosing Cleopatra Interactive! We strive to ensure your satisfaction and a seamless experience. If you have any further questions, feel free to reach out to our support team at info@cleopatrainteractive.com .